Full Returns of Purchase Price:
• We only accept returns on items in perfect, re-sellable condition, which includes a damage-free box, item, instruction manual and any thing else that is included with the product. The return must be made within 30 days of customer receipt.
We reserve the right to charge a 20% restocking fee for the following reasons:
• Product, packaging, and/or manuals were returned to us NOT in new, re-sellable condition (ie items are dirty, and/or scratched, plastic digital display covering removed and missing, stained, damaged, or missing manuals, box torn and/or damaged, missing batteries, missing pieces, etc…)
• Product was obviously opened and used
• Product was returned with the reason being “Defective/Does Not Work” and the item is found to be fully functional
• Product is returned outside of the 30-day window
• Buyer refuses package upon delivery (note: if buyer refuses package and the item does not make it back to us, no refund will be issued)
• Product was returned with the reason being Accidental order
• Product was returned with the reason being Better price available
• Product was returned with the reason being No longer needed/wanted
• If a customer receives a defective product, they must report the defect/damage within 14 days of receipt and make return arrangements. We will be happy to replace the item or issue a refund upon return of the item within the 30-day return window.
We do NOT under any circumstances accept returns of:
• Cut goods such as fabric
• Custom orders
If an un-returnable item is returned without prior authorization we will not issue any refund for the item. However, we will gladly return the item to the buyer after receipt of shipping costs.
How to return an item:
• Initiate a return authorization through Amazon or email us directly for instructions
• Shipping and handling charges for returning items are the responsibility of the buyer
• Items valued at over $75 must be returned to us with a trackable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service.
776B Watervliet Shaker Rd
Latham, NY 12110